What I'm not ok with, is the TNT delivery service that says: "Don't worry, we took care of paying the import tax for you. It took a couple of days, (read: this package has been held in some warehouse for over two weeks) but we arranged everything for you, so now you owe us the import tax plus some indirect costs we made to arrange this for you. Here's the bill. If you don't pay right now (and no, our employee doesn't have change) we'll take the package with us again and you can come pick it up at some warehouse, where you'll still have to pay the same fee."
There are just so many things wrong with this, that it enrages me every single time. But the "because they can"-rule applies. They have already performed the service and if I don't pay, I don't get my package. And I could go complain, which would cost me precious time, and they would probably just tell me that that's the way it goes. Except that other delivery services who are not TNT don't do this.
I'm still simmering, wondering if I'll try to make something out of it or not. But my inner pessimist says it won't amount to anything. They took my money, and I just have to learn to live with it.